“Sir?” a young lady asked me trying to avert her eye contact with me the other day shyly as she walked over to my cubicle. “I think I just broke one of your computers.”
“Let’s take a look,” I told her trying to consul her. “I seriously doubt you could break one of our computers unless you took a sledge hammer to them.”
The LCD screen was stuck in portrait mode and not landscape mode making it impossible to use. Everything was skewed horizontally causing it to be very hard to read and even more harder to navigate. The mouse was all messed up as well. I tried everything to find the error and to fix it.
“It just said the computer suffered from a sudden and unexpected shutdown and error,” The young lady said.
I finally restarted Windows XP into safe mode with networking (which installs only the most basic drivers to start up Windows) and uninstalled the old video card drivers and booted back up after downloading and installing new video card drivers from NVidia's website. That fixed the problem of trying just about everything I knew to try. It was kind of a process of elimination. Remember kids! Safe Mode is your friend!